Jobs

Our Current Vacancies

OFFICE MANAGER

Salary: £22k to £25k per year DOE

Responsible to: HR & Finance Director

Responsible for: Administrative Staff

Purpose of job:

To contribute to the success of the Company for the benefit of its clients by ensuring the smooth running of the office with robust and effective processes, practical staff support and excellent customer care.

Main duties:

  • Implementing and maintaining procedures/office administrative systems.

  • Supervising and monitoring the work of administrative staff.

  • Providing confidential PA support to the Directors.

  • Organising meetings and taking minutes.

  • Dealing with correspondence and enquiries.

  • Preparing letters, presentations and reports.

  • Managing databases in line with GDPR requirements.

  • Managing office budgets.

  • Liaising with staff, suppliers, freelancers and consultants.

  • Using a range of software packages including the Microsoft suite of programs, QuikPlan.

  • Assisting the organisation's HR function by: ensuring personnel records are up to date, writing job advertisements, arranging interviews, administering DBS checks, organising induction programmes and shadowing shifts, setting up new staff with equipment, access to IT and comms and parking permits, organising training schedules and arranging probations, supervisions, exit interviews and return of company property.

  • Receiving and recording details of annual leave, medical appointments, etc.

  • Assisting the Company’s financial function by prompt processing of timesheets, orders and invoices.

  • Managing and controlling aspects of the Company’s communications technology including phones, email accounts, etc.

  • Working closely with and supporting the Care Co-coordinator and Care Manager with all aspects of the day-to-day administration for client support. Including data input, handling of enquiries and communications, daily and periodic digital and hard copy archiving/filing.

  • Working closely with the Project Manager to ensure deadlines are met and project progress is moving forward in a timely manner.

  • Ensuring adequate stocks of consumable materials e.g. stationery and PPE.

  • Ensuring household tasks e.g. emptying bins and washing up of cups are done.

  • Contributing to the growth of the business.

 

Qualifications and skills required: 

  • Experience in a similar role

  • Knowledge of software packages

  • Good interpersonal and time management skills

  • Reliability and discretion

  • Adaptability

  • Communication, negotiation and relationship-building skills

  • Organisational skills

  • IT skills

  • Problem solving skills

  • Initiative

  • Leadership and the ability to ‘make things happen’

  • Budgeting skills

  • Attention to detail

Free parking is available on site.

To apply, please send your CV and cover letter to Sharon Tolly at sharontolly@independentlivingsw.co.uk. 

CARE CO-ORDINATOR

Salary: £18,000 - £20,000 per year DOE

Working hours: Monday - Friday, 9am - 5pm 

Responsible to: Managing Director

Liaison with: Support staff, clients and their friends and relatives, Management Team, external bodies.

Purpose of job:

Use Quick Plan software to plan and manage, in a timely and professional manner, the allocation of all support staff to fulfil all client requirements and so ensure the smooth running of the service.

Problem solve and trouble shoot to manage any changes in the day-to-day rota of client services to ensure that service quality, performance, and best practice are consistently maintained for the best client outcomes.

Main duties:

  • Ensure that clients and staff receive weekly rotas in good time and that changes are kept to a minimum.

  • Ensure the rota is optimised for continuity of support, geographical location and travel times, client requirements, staff skills and staffing hours.

  • Answer telephone enquiries and ensure alerts are monitored throughout the working day actioning any reconciliation of visits that is required. 

  • Support and develop team working through effective and fair allocation of tasks.

  • Ensure the timely and accurate entry and updating of all relevant information relating to the clients and staffing. 

  • Process new client referrals, schedule all new clients and respond to client changes of need.

  • Work closely with Team Leaders/Managers with regard to staff illness and holiday management.

  • Bring any problems/issues arising from the rota to the attention of Management.

  • Prepare Management reports as required.

  • Ensure client complaints are recorded, investigated and responded to within Company and regulatory timelines, taking appropriate remedial action and escalating to the Manager/Directors when necessary.

  • Ensure compliance with all office systems and Company procedures.

  • Carry out on-call coordinating and response duties outside normal office hours as agreed.

  • The postholder will also be expected to cover an amount of support work themselves.

 

Qualifications, experience and skills: 

  • Prior experience within a client-led and people-focused industry

  • Up to date DBS

  • Recognised Health and Social Care qualification

  • Strong IT skills and confidence in the use of technology

  • Excellent communication skills including the ability to listen and relate to individuals and to resolve conflict effectively

  • Considerable customer care skills including experience of working with people of all backgrounds and abilities

  • Excellent problem-solving skills

  • Ability to work calmly and positively under pressure and to deadlines

  • Commitment to work flexibly as part of a team supporting staff and clients

  • Due to the nature of the job, applicants are desired to have a full driving license, with access to a vehicle they are prepared to use for work. 

To apply, please send your CV and cover letter to admin@independentlivingsw,co.uk

SUPPORT WORKER

Hourly rate: £8.75/hr plus travel expenses

Part-time and full-time hours available

Purpose of Job: 

To provide flexible and personalised quality social care support to clients which encourages independence while ensuring their safety and wellbeing.

Main duties: 

You will provide emotional and practical care and support to vulnerable individuals who have a range of different mental health needs. 

Offering everything from helping clients with shopping, opening and dealing with mail and completing the paperwork for their benefits to assisting with washing up and cleaning, you will help to bring about normality to disrupted lives, creating an environment of friendship and confidence that’s so often the catalyst that changes lives for the better.

Support worker responsibilities:

  • Assisting with daily tasks. This may include: meal preparation, grocery shopping, paying bills and handling correspondence.

  • Helping with personal hygiene. Clients may require prompts and encouragement in order to maintain a good standard of personal hygiene.

  • Adhering to professional standards and legislation. Keep up to date with the organisations policies and procedures and abide by regulatory requirements.

  • Responding to emergencies. Be aware of the procedures for taking appropriate action in case of an emergency.

  • Supporting clients’ inclusion in the community. This may include helping clients to access community facilities and be included in community groups.

  • Supporting clients in pursuing their interests and hobbies. This may involve accompanying clients to their activities of choice or supporting them with travelling so that they can attend activities without support.

  • Safeguarding the rights and dignity of the client. Being aware of and minimising risks posed to the individual, catering for their needs and protecting them from abuse and exploitation.

  • Ensuring support plans are followed and important information is recorded when appropriate.

  • Contributing to records. Keeping accurate and legible daily records for each client, contributing to support plans, risk assessments and other records.

  • Liaising with other parties. Communicating with colleagues, health professionals, friends and family members where required. 

 

Support Worker desirable qualifications, experience and skills:

  • Preferably, you will have experience in working in the healthcare sector and hold at least a QCF level 2 and/or have a range of life experiences. However, we offer full training and we believe that having the right attitude and caring, empathetic and can-do nature is a solid foundation to build on if you have no prior professional experience.

  • GCSEs in English and Maths (grade A-C) are desirable.

  • The key skills required to be a support worker include literacy, numeracy, communication, IT and time management skills. 

  • The ideal support worker is a good communicator and listener, calm, positive, trustworthy, honest and patient.

  • Post holders are supported to achieve the Care Certificate and Level 2 Diploma in Health and Social Care.

  • Due to the nature of the job, applicants are desired to have a full driving license, with access to a vehicle they are prepared to use for work. 

To apply, please send your CV and cover letter to admin@independentlivingsw,co.uk

ADMINISTRATIVE ASSISTANT 

Experienced and motivated person required to provide additional administrative support in a busy, expanding and award-winning social care company.

 

Temporary position, 3 months temporary contract with the possibility of extension

Salary: £16.5-£18.5k per annum, pro rata DOE

 

Responsible to: Office Manager

 

Purpose of job:

  • To contribute to the success of the Company for the benefit of its clients by: 

  • Assisting the Office Manager with the effective implementation and maintenance of all office processes, procedures, databases, etc

  • Providing excellent customer care

  • Supporting the Care Co-coordinator with the day-to-day administration of the rota

  • Supporting the finance team with administrative tasks such as checking timesheets, raising invoices, credit control, etc

 

Main duties include:

  • Answering phones and processing incoming emails

  • Liaising with staff and clients

  • Accurate and prompt input of data 

  • Using a range of software packages including the Microsoft suite of programs and the rota system, QuikPlan

  • Prompt processing of timesheets, orders and invoices

  • Timely archiving and filing of documents and information

  • Assisting with the day-to-day administration of the rota including:  

  • Setting up new clients and new staff members on internal systems

  • Inputting client requirements, staff availability, annual leave and workers notes when required

  • Sending out rotas and rota communications 

  • Coordinating and tracking enquiries and communications relating to the rota

  • Daily and periodic archiving/filing

  • Assisting with the day-to-day administration of HR and general functions including: 

  • The organisation and facilitation of meetings, interviews, inductions and training programmes

  • Coordination and tracking of enquiries and communications relating to the above

  • Daily and periodic archiving/filing.

  • Any adhoc duties required of the role

 

Essential: 

  • Minimum of 1-year experience in an administrative-based role

  • Proficient in the use of the Microsoft Office suite of programs

  • Punctual and reliable

  • Motivated and able to use initiative

  • Attention to detail

 

Desired:

  • Previous experience in a Care setting

To apply, please send your CV and cover letter to admin@independentlivingsw,co.uk

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