Working with Support Workers
Independent Living West Country works closely with Support Workers to provide packages of support to individuals affected by personal crisis. Often, these crises are linked to mental health issues including anxiety, paranoid schizophrenia and ADHD. We also help clients struggling with mental health issues linked to gender identity and those in the LGBTQ+ community that find themselves in need of support.
We work with our clients and their Support Workers to understand their individual circumstances so that we can aid them on their journey to independent living.
We provide support where it is needed, filling a gap that sees all too many individuals falling between the cracks following discharge from the mainstream care services or health service. Our aim is to bridge the gap so that our clients are, once again, able to cope with daily life, growing in confidence before returning to independent living.
We recognise that no one client is the same, and that’s why we take great care to meet each individual referred to us by their Support Worker.
We recognise that no one client is the same, and that’s why we take great care to meet each individual referred to us by their Support Worker. This approach provides vital continuity, but also ensures that we are able to tailor our support to the individual’s personal and very particular needs.
We believe in building a holistic view, which is why we start by looking at the requirements outlined by each individual’s Support Worker, taking the time to speak to them so that we understand the fuller picture.
Next, we arrange to meet the individual face-to-face, so that we can refine our packages of support. In our view, it’s vital to deliver not only what’s most appropriate, but also what’s most likely to help our clients on their journey to independence.
That’s where Marie Tolly comes in. Marie not only set up Independent Living West Country, but she takes care meet and understand every one of our clients.
Through her many years of experience and extraordinary ability to set clients at rest, we peel back the layers to understand the true story. This enables us to build a package of support that will best help each individual through their personal crisis, back to stability, and on to independence.
Each package is shared with the individual’s Support Worker for approval, covering everything from assistance in the home, to guidance on and assistance with Personal Independence Payments.
Together, we take one step at a time, keeping our Support Worker colleagues updated throughout, providing early alerts should our clients need formal support from the Care System or NHS.